Running your firm
Operations, billing, trading, drift and the records everything else is computed from — the work that decides whether the rest holds.
Practice management
A fixed review cycle is a capacity plan →
Cadence should follow complexity, not the calendar.
Practice management
If you vanished for three weeks →
Almost every firm runs on knowledge recorded nowhere.
Portfolios
One account. Three managers. →
Three mandates should not mean three registrations. That is a software constraint.
Operations
Running more than one custodian →
Rarely by design. Reconciliation does not add — it multiplies.
Controls
Who can see this client? →
Most systems enforce access on the screen. That is not where access is enforced.
Architecture
Who owns the number? →
Four systems can compute a client's return, each correctly, each differently.
Operations
Why billing goes wrong →
Nobody leaves over a fee error. They leave over what the fee error tells them.
Practice management
The year nobody maps →
Compliance as a series of surprises. What recurs, and where firms get caught.
Practice management
The person who cannot be away →
Most firms have six to fifteen single points of failure and have never counted them.
Practice management
The renewals nobody reviews →
Auto-renewal is designed for inattention. The default is that you keep paying.
Practice
What an hour of your time is worth →
The arithmetic most owners avoid, the distinction between work only you can do and work that merely lands on you, and what the honest comparison usually shows.
Reporting
Why two systems report different household returns →
The accounts reconciled to the dollar. The whole gap was in the roll-up.
Questions? Ask them directly — that is what the twenty minutes is for.